Assistant Director, Services and Systems
Faculty Division: University of Toronto Scarborough
Department: UTSC: Arts & Science Co-op Programs
The University of Toronto Scarborough has been a leader in Co-operative Education and Work Integrated Learning (WIL), since creating the first co-op program in 1972. Co-op and WIL give students an opportunity to test skills learned in the classroom, and to expand their knowledge through related work experience.
The Arts and Science Co-op Office empowers over 2,000 undergraduate and 80 graduate students from 35+ academic areas each year. Through extensive preparation, students are enabled to successfully compete for academically relevant and meaningful paid co-op and internship work terms that contribute towards their educational, professional and individual goals.
The Arts & Science department forges lasting employer and community partnerships by providing excellent and individualized service and connecting partners with industry-ready students who will contribute significantly to their workplace.
A coordinated effort among the stakeholders of student, employer/community partners, and university, co-op and WIL programming contributes to the development of well-qualified graduates who are prepared to assume a productive role in society. With a commitment to equity, diversity and inclusion, the department works closely with academic departments and support services on campus and with employer and community partners to support students as they work to achieve their academic and co-op/WIL aspirations.
Reporting to the Director, the Assistant Director, Services and Systems is an integral part of the Arts & Science leadership team. The incumbent is responsible for providing strategic leadership and operational management of the Support Services team. This role will focus on a number of key areas including 1) student outreach, admission, and retention 2) co-op job recruitment cycle operations, 3) student co-op policies & records, 4) business intellegience, 5) marketing and communications, 6) human resource management, and 7) planning and administration. The incumbent has full managerial authority over the newly created Support Services unit, including Business Intelligence, Marketing & Communications and Operations staff. They will lead and oversee the deliver of high quality support services, with a focus on service excellence.
Experience with business intelligence and service operations in a data driven environment.
Experience with Co-operative Education, Work Integrated Learning, Career Services or other related student services programs considered a strong asset.
Strong demonstrated experience with business process improvement methodologies (ie. Lean Six Sigma) considered as asset.
Demonstrated experience and expertise in designing, implementing and leading staff through change.
Pay Scale Group and Hiring Rate: PM 4 -- Broadband Salary Range: $88,326 - $147,210 -- Hiring Zone: $88,326 - $103,048
Recruiter: Sokit Kwan
Job Field: Student Academic Experience
Job Posting: Sep 10, 2018
Job Closing: Sep 24, 2018, 11:59:00 PM